[ic] missing order recovery?

[interchange-users@icdevgroup.org (Russell Mann)]

> At 03:19 PM 07/22/2002 -0400, you wrote:
> >Hi there,
> >
> >Last week, due to an Authorize.Net problem (now solved) we had a group of
> >orders which were in fact charged (some multiple times), but since the
> >customer never got to the receipt page we do not seem to have
> any record of
> >the order.  Not in tracking.asc, usertrack, nowhere we can find.
>  There is a
> >gap in the order numbers though so they must have been real close to
> >completion...
> >
> >So the phone is ringing "Hey where's my stuff?  Why did you charge me 4
> >times?" etc.
> >
> >Is there -anywhere- these orders might be hanging around?  A dead session
> >record somewhere maybe?  Some log I haven't seen yet?
> >
> >T'anks,
> >Glenn.

Dear Glen,

What was the problem with AuthorizeNet and how did you get it solved?  I'm
having the same symptoms!  I've just been calling the customers telling them
we've had technical difficulties and taking their order over the phone.

-Russell