[interchange-bugs] [Bug 314] New - RP3 works using "Debug" button but not from launcher

Mon Sep 3 15:47:00 2001

http://developer.akopia.com/bugs/show_bug.cgi?id=314

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+ Bug#: 314
+ Product: Interchange developer website
+ Version: unspecified
+ Platform: PC
+ OS/Version: Linux
+ Status: NEW   
+ Resolution: 
+ Severity: major
+ Priority: P2
+ Component: Other
+ AssignedTo: jon@akopia.com                            
+ ReportedBy: heward@hirej.fsnet.co.uk               
+ URL: 
+ Cc: 
+ Summary: RP3 works using "Debug" button but not from launcher
+ 
+ I have Red Hat Linux Version 7.1, installed on standalone PC, with external
+ modem connected to standard twisted pair telephone line.
+ 
+ Using the Gnome GUI.
+ 
+ RP3 can set up a PPP session with my ISP when I click the "Debug" button, and I
+ can then get Netscape connected successfully for browsing and e-mail.
+ 
+ However, clicking the "Connect" button on the RP3 launcher docked onto the panel
+ does not work: I get the "Change connection status?" dialog box showing "Start
+ interface [my ISP]?".  I click on "Yes", then a dialog box "Waiting..." comes
+ up, showing "Waiting to connect to [my ISP]" and a slider moving from side to
+ side.  After 30 seconds, a warning comes up: "Failed to activate interface". 
+ The modem lights show no activity at all.
+ 
+ So I can only connect when logged in as root and am therefore allowed to use the
+ "Debug" option.  Normal users cannot get on line.
+ 
+ I tried starting RP3 via the terminal by typing /usr/bin/rp3, but exactly the
+ same happens. 
+ 
+ Red Hat Support (Augustus) suggests I log this with Bugzilla.
+ Other info:
+ The firewall is set to high security.
+ The modem type is Diamond SupraExpress 56e PRO.