[ic] how "user friendly" is authorize.net for non-tech merchants?
Tue, 17 Apr 2001 11:49:50 -0400
Can anyone share with me experience regarding how "user-friendly"
the authorize.net system will be for a non-technical merchant?
All of our existing merchants have over time abandoned the online
processing (cybercash) in favor of local batch processing; it seems
they get too many exceptions and it takes too long to settle them
online. We write and read that batch file for them as part of order
transmission typically over a full-time connection.
But for a low-volume store run by a non-technical merchant on a
part time dialup would authorize.net make sense? (Or maybe I
should revisit cybercash if they are still standing, hmmm, another
These non-tech users are going to have their hands full booting
their machines and keeping them virus free; it seems like a
disservice to put them on a batch system where we will have
no reliable way to read and write the batch files. They don't need
real time processing; it's the everything in one place, simple, secure
administration with lots of help files and tech support that they want.
Seems like the right way would be to set up something like ccvs here
and provide that as a service; we're not prepared to staff a help desk
for that. :-)
Christopher F. Miller, Publisher firstname.lastname@example.org
MaineStreet Communications, Inc 208 Portland Road, Gray, ME 04039
Content management, electronic commerce, internet integration, Debian linux