[ic] 4.8.3 crashing - no one helps - will have to switch to something with real support

[Dan Browning]

> 	Hi everyone,
> 
> 	For some time, ever since we installed 4.8.2, we've 
> been having problems
> 	with Interchange crashing. Seems like users did something on the
> 	admin interface that would cause Interchange to crash. 
> It was related
> 	to vend.pm.
> 
> 	Today, we installed 4.8.3, seeing that it fixed a 
> problem with that module.
> 	However, just a few minutes ago, it crashed again 
> reporting the following
> 	error:
> 
> 	66.169.86.239 - - [06/December/2001:10:31:23 -0500] - 
> /cgi-bin/shopedu/admin/login CGI mapping error: Undefined catalog: 
> /cgi-bin/shopedu at /usr/sbin/interchange/lib/Vend/Server.pm line 182.
> 
> 	The catalog, of course, is there and works ok. A simple 
> restart fixes 
> everything
> 	again:
> 
> Killing Interchange server 8431 with TERM.
> CyberCash module found (Version 3.x)
> Low traffic settings.
> "mode" is not defined in %Fcntl::EXPORT_TAGS at 
> /usr/sbin/interchange/bin/interchange line 2753
> Calling UI......UI is loaded...
> Interchange V4.8.3
> Configuring catalog shopedu...Using default DBM database...done.
> Configuring catalog shoponline...Using default DBM database...done.
> Configuring catalog test1...Using default DBM database...done.
> Interchange server started in UNIX mode(s) (process id 24130)
> 
> 	Any ideas? We have dozens of users using Interchange and almost
> 	all of them were able to crash Interchange previously. 
> I was happy thinking
> 	4.8.3. would be stable...:(
> 
> 	I've talked to others that are having the same problem. 
> They all report that
> 	applying changes on the admin UI in a certain way not 
> yet discovered will
> 	crash the server. This is what our users have reported too.
> 
> 	Any ideas? Theories? We would greatly appreciate 
> them... if not, I'll have
> 	to send Interchange down the drain. We can't afford to 
> provide bad 
> applications
> 	to our clients.
> 
> 	I told the tech people at RedHat ecommerce tech support 
> that if they could
> 	solve it, I would buy a support contract. They say they 
> provide only 
> installation
> 	help, admin help and advice. sheesh.
> 
> 	Peter

http://www.tuxedo.org/~esr/faqs/smart-questions.html

Many rants do not a bug report make.  The way of the Jedi is uname -a,
perl -v, and gdb.  Use the source, Luke.

Dan Browning
Kavod Technologies