[ic] Emailing customer of status

[Scott Goodman]

Hi,

I'm trying to figure out how to automatically send email to a customer 
if the status of an order is changed in the back-end. I am mainly 
concerned with 'shipped' orders at this point.

Question: is the customer supposed to receive an email when you click on 
"Ship checked order, send email to customer if appropriate"? An email is 
never sent out, so either this isn't an "appropriate" time, or something 
is broken. My guess leans towards broken, but I'm not sure what to 
check, or where. Customers receive the email receipt fine.

Scott