[ic] Crazy Cross Compatibility Problems

Steve & Patti Getzinger steveandpatti@wubs.org
Mon, 26 Feb 2001 19:12:57 -0600

I would start with your Apache setup and particularly the SSL portion.
Kinda depends on if you are running http1.1 or 1.0. You are looking for
entries such as:

SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown

Seems as though just another reason why Microsoft is superior ;-) You
can also search the recent archives for the subject MAC and Data
Encryption Error. You can also enter the above line into a search engine
and return many pages dealing with info on the matter.

This is a thanks to Mike since he started me in the proper direction to
resolving an issue very similiar to what you describe.


David Bigler wrote:
> Here is the problem- one user can order from TN, while a user in IL cannot
> order.  They are both using the same browser (IE 5) and both on PC's.  The
> problems only begin when the user clicks on Purchase from the basket, and one
> of three totally unpredicitible things happen-
> This page not displayed
> Server Error
> Drops cart contents
> They appear to happen for no apparent reason, because the user in TN has
> already been making orders for a few days.
> Sometimes the customer can get all the way to entering in the credit card
> info, but if they click purchase, they not only loose everything, but they get
> a this page not displayed error.
> The user can make a purchase from another computer in the office, but it takes
> several tries to get it to work.  Any ideas why this is so unpredictible and
> does anyone know how to remedy it?  Could it be a browser problem?  I have
> several other issues but this is the most serious.  Thanks to anyone who can
> help me out here.
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