[ic] errors at checkout with no bold red type - follow up

[Tim Watts]

We seem to have enough information from customers to narrow down this error,
but still don't have a solution. Original submission is shown below.
It seems it is related to the javascript generated for the checkout button.
Occasionally (and I emphasis occasionally, it is hard to reproduce, but is
often enough to think that some orders are lost as a result) when clicking
on the place order button you get a generic browser alert that says it
cannot find the page. Most customers refresh th browser or hit the back
button, then they get stuck in a loop that says errors are in bold color,
and they cannot get past that point.
Is ther any way to replace the javascript?

on 9/17/01 11:57 AM, Tim Watts at interchange@romans1013.net wrote:

> Hi All,
> 
> I'm using IC 4.6.5 and having an itermittent problem and cannot seem to
> locate the problem.
> 
> Occasionally I receive comments from customers about the checkout similar
> to:
> 
>> There was a message that said the problem with the
>> order was in the color red, however nothing was red.
> 
> Seems to be related to credit card orders. They always say the entered
> correct info several times, and cannot get past the error.
> 
> Nothing in the error.log
> 
> Anyone else having this problem or a solution?
> 
> Tim
> 
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