[ic] page unavailable - when clicking checkout.

[Steve Graham]

Hello,

I have a customer using AOL, and they tried placing an order on a
IC 4.8.5 based foundation catalog. They have IE 5.0 browser, and Netscape 
4.5 browsers as a test.
They add and item to the cart, and click on check-out which proceeds to the 
secure pages, and they get page unavailable.


I have these liines in my apache httpd.conf:

BrowserMatch "Mozilla/2" nokeepalive
BrowserMatch ".*MSIE.*;" nokeepalive downgrade-1.0 force-response-1.0

SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown 
downgrade-1.0 force-response-1.0

and added these lines recently....

SSLProtocol all -SSLv3
SSLCipherSuite 
!EXP1024-RC4-SHA:!EXP1024-DES-CBC-SHA:ALL:!ADH:!EXP56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL

the above lines removed many (104) errors in my error_log file, but does not 
fix this problem....

Is the client loosing the session? I know aol uses mutliple caching 
servers....

Here is a copy of one of the sessions:
{
  'path_alias' => {},
  'one_time_path_alias' => {},
  'superuser' => undef,
  'last_url' => '/order.html',
  'ohost' => '152.163.188.71',
  'accesses' => 1,
  'latest_subtotal' => '7.76',
  'discount' => {},
  'last_search' => 
'scan/fi=products/ra=yes/st=db/ml=10000/lb=loop14ord::basket',
  'values' => {
    'country' => 'US',
    'mv_raw_dict_look' => undef,
    'mv_dict_look' => undef,
    'mv_searchspec' => [],
    'mv_shipmode' => 'GNDCOM',
    'mv_search_match_count' => 980,
    'mv_raw_searchspec' => undef,
    'mv_matchlimit' => '10000'
  },
  'admin' => undef,
  'Filter' => {
    'quantity0' => {
      'reparse' => 1,
      'op' => 'nullselect digits_dot',
      'name' => 'quantity0'
    }
  },
  'extension' => '.html',
  'browser' => 'Mozilla/4.0 (compatible; MSIE 5.0; Windows 98; DigExt)',
  'carts' => {
    'main' => [
      {
        'price_group' => 'AMRHASPS',
        'mv_ip' => '0',
        'code' => '12122',
        'mv_ib' => 'products',
        'gift_cert' => '',
        'quantity' => '1',
        'mv_item_comments' => undef
      }
    ]
  },
  'host' => 'aol.com',
  'scratch' => {
    'mv_add_dot_html' => '1',
    'upsell' => '',
    'found_cat' => '1',
    'cross_category' => 'American Lock',
    'mv_no_count' => '1',
    'mv_no_session_id' => '1',
    'weight' => '1.5',
    'subitems1' => '',
    'width_percent' => '33%',
    'cross_codes' => '',
    'Check Out' => 'mv_todo=return
			mv_nextpage=ord/checkout',
    'Save Cart' => '
   mv_todo=return
   mv_nextpage=ord/basket
   save_cart=none
   [save_cart nickname="[value c_nickname]" recurring="[value c_recurring]"]
  ',
    'just_nickname' => 'Aug-19-2002',
    'have_cookie' => 'LGg7UmFx:aol.com'
  },
  'user' => undef,
  'arg' => undef,
  'referer' => undef,
  'time' => 1029753808,
  'username' => undef,
  'id' => 'LGg7UmFx',
  'control' => [
    {
      'matches' => '10',
      'component' => 'search_box_small'
    },
    {
      'component' => 'saved_carts_list_small'
    },
    {
      'page_class' => 'all',
      'timed' => '0',
      'component' => 'category_vertical',
      'set_selector' => 'left'
    },
    {
      'upsell_in_cart' => '',
      'component' => 'cart',
      'others_bought' => '1'
    },
    {
      'cols' => '3',
      'banner' => 'See also',
      'pool' => '10000',
      'table_width' => '',
      'matches' => '3',
      'component' => 'random'
    }
  ],
  'History' => [
    [
      '/12122.html',
      {
        'mv_nextpage' => '12122',
        'mv_session_id' => 'LGg7UmFx'
      }
    ],
    [
      '/order.html',
      {
        'x' => '37',
        'mv_nextpage' => 'ord/basket',
        'y' => '4',
        'mv_session_id' => 'LGg7UmFx'
      }
    ]
  ],
  'pageCount' => '9'
}


any suggestions appreciated....

Thanks,
Steve



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