[ic] missing credit card number on occasional orders

[Brian Kosick]

Neil Hambleton wrote:

>About once a week a customer submits an order successfully, and the order
>email is sent out, but with missing credit card deatils.
>The order appears normal and can be viewed through the back-office.
>Unfortunately there is no record of the credit card number anywhere.
>The vast majority of orders are OK, but this occasional problem is causing
>some concern.
>
>In the error log I get:
>192.234.241.102 5XbjaLGg:192.234.241.102 - [20/December/2002:01:00:04 +0800]
>action-hq /cgi-bin/action-hq/process.html PGP failed with status 0:
>
>In the tmp/ directory I get 2 files created.
>-rw-rw----    1 interch  interch         0 Dec 20 01:00
>pgp.5XbjaLGg.32688.out
>-rw-rw----    1 interch  interch       210 Dec 20 01:00
>pgp.5XbjaLGg.32688.err
>
>pgp.5XbjaLGg.32688.err contains:
>Pretty Good Privacy(tm) Version 6.5.8
>(c) 1999 Network Associates Inc.
>Uses the RSAREF(tm) Toolkit, which is copyright RSA Data Security, Inc.
>Export of this software may be restricted by the U.S. government.
>
>It seems to relate to an PGP error (Status 0), yet most orders go through
>encyption OK.
>Since the .out file is empty, I presume there is no way to retrieve the
>credit card number. But does anyone have any idea what is going wrong, and
>how I can avoid this in future?
>
>Thanks,
>Neil
>
>IC 4.8.6
>Redhat 7.3
>
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>  
>
This has been gone over many times in the list....   It seems AFAIR that 
PGP fails when there is a high load on the processor...  The usual fix 
is to switch to "rpc" mode.  Don't foget to add
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