[ic] Liquid Web interchange server problems

David Etheredge interchange-users@icdevgroup.org
Sat Oct 19 01:31:02 2002


I have been using interchange on Liquid Webs servers for about a year. There
appears to be a problem with interchange loosing our cart registration from
its list. When this happens, if someone clicks on [buy now] they get the
following error message

   Undefined catalog: /~paradevi/cgi-bin/cart.cgi

The problem is that unless a customer e-mails me about this problem, I would
never know that it exists. Unless I check, it will stay that way for days or
until Interchange is restarted. I set up Internet Seer to check for a
customer page And they report to me whenever the cart is not available. I
find that it is as much as 20-25 hours a week. The server is running because
you can access the index.html page which is static.


http://xxxxxxxxx.com/~xxxxxxxx/cgi-bin/cart.cgi/login.html?id=a4PoBr29&mv_pc
=1

#1 what is causing interchange to loose my cart ? it works and then just
stops!
#2 Is there something that can be done (such as a script to check for cart
presence) to automatically restart interchange?
#3 Can you sue your hosting provider for falsely advertizing 24/7 support
when there is no one present for 12 hours a night?
#4 Is there any other legal recourse such as FTC, FCC, ???

Any assistance would be appreciated.

Dave