[ic] Internal server error on switching to secure server -SOLVED

Kevin Old interchange-users@icdevgroup.org
Wed Apr 30 15:58:00 2003


On Wed, 2003-04-30 at 04:33, Stefan Hornburg wrote:
> On 29 Apr 2003 21:31:10 -0400
> Kevin Old <kold@carolina.rr.com> wrote:
> 
> > On Tue, 2003-04-29 at 20:57, Kevin Old wrote:
> > > Hello everyone,
> > > 
> > > I've got a production site running 4.9.7 and have had several people say
> > > that when they go to our basket or checkout pages (or any secure page)
> > > they get an internal server error.  The domain is
> > > http://www.entermagic.com and the SSL certificate is for the same.  I'm
> > > using Apache 1.3.27, RH 7.3.
> > > 
> > > I just restarted IC and Apache and everything works like a charm.  But,
> > > after 24 hours (or even less, I had this problem yesterday too) the
> > > secure server "isn't responsive".  By saying it that way, I'm not
> > > exactly sure what's going on.  Sure you can request pages from the
> > > server, but it gives the user an "Internal Server Error" but that does
> > > not show up in either the access_log or the error_log for apache.
> > > 
> > > All that the global error.log reports is:
> > > 
> > > 66.244.44.168 - - [28/April/2003:16:15:27 -0400] em
> > > /cgi-bin/em/wilderness.html Died in server spawn: Bad counter magic ''
> > > in /home/ic/catalogs/em/tmp/addr_ctr/6/6/66_244_44_168 at
> > > /usr/lib/interchange/lib/Vend/Session.pm line 208
> > > >
> > > - - - [28/April/2003:16:18:38 -0400] - - page server pid 11073 won't
> > > die!
> > > 172.16.8.14 SNo4NcL5:172.16.8.14 - [28/April/2003:16:22:30 -0400] em
> > > /cgi-bin/em/admin/genconfig.html Can't read file
> > > '/usr/lib/interchange/etc/interchange.pid' with NoAbsolute set
> > > - - - [28/April/2003:16:23:54 -0400] - - page server pid 8382 won't die!
> > > 172.16.8.14 SNo4NcL5:172.16.8.14 - [28/April/2003:16:28:33 -0400] em
> > > /cgi-bin/em/admin/genconfig.html Can't read file
> > > '/usr/lib/interchange/etc/interchange.pid' with NoAbsolute set
> > > 172.16.8.14 SNo4NcL5:172.16.8.14 - [28/April/2003:16:31:55 -0400] em
> > > /cgi-bin/em/admin/genconfig.html Can't read file
> > > '/usr/lib/interchange/etc/interchange.pid' with NoAbsolute set
> > > 172.16.8.14 SNo4NcL5:172.16.8.14 - [28/April/2003:16:32:22 -0400] em
> > > /cgi-bin/em/admin/genconfig.html Died in server spawn: GDBM could not
> > > tie to '/home/ic/catalogs/em/products/access.gdbm': Resource temporarily
> > > unavailable at /usr/lib/interchange/lib/Vend/Table/GDBM.pm line 117.
> 
> If you are using a SQL database, it is recommended to move the Interchange
> Database (ITD) access there as well.
> 
> Bye
> 	Racke

Well, after double and triple checking IC and Apache, I came to the
conclusion that it must be something other than the server.  To make a
long story short, it was our firewall....port 443 wasn't open.  Up until
now we had been using iTransact's secure server....port 443 was never
needed.

Anyway, thanks to all who replied!

Kevin

-- 
Kevin Old <kold@carolina.rr.com>