[ic] Credit card disappearing, can't finish order

Brock Hargett interchange-users@icdevgroup.org
Mon Jan 27 05:14:00 2003


> screwed up. When a user enters his credit card number >and clicks the 
> process order button, it just returns to the checkout page with the 
> credit card info missing. I haven't
> >done anything recently to the checkout pages. In fact, I even 
> >replaced
> basket.html and checkout.html with old versions I >know worked. Any 
> ideas what could cause this? I don't even know where to begin. Thanks.

> I'm using a default catalog.
>
>
> This is still happening on my site and I can't figure out for the life

> of me why. I overwrite my basket.html and my checkout.html files and 
> it works fine again, but seemingly overnight, it starts doing it all 
> over, even when I don't make any changes. Can anyone PLEASE help me 
> out here? I'm losing orders and customers right and left.

>
>Anything in the error log? Sounds like somthing can be wrong with your
etc/profiles.order. You might want to check for 
>carriage return contamination. As for it happening every night, I don't
know what that is about. Are you using an online >payment processor? or
are you having the cc#'s sent to you?
>
>Why it would fix by replacing basket and checkout... hmm    try to find
some
>more clues, and check your error logs.
>
>Check your crons, maybe you have a cron job thats gone medieval on you.
>
>HTH
>Paul

There's nothing in the error logs at all. I had this a couple days ago
and I got an error about mc_creditcard or something like that, but after
restoring from backup it worked for a day or two, but now it's at it
again, with no error logs. I ran a perl script to remove the carriage
returns from my entire /catalog directory but that didn't help at all.
I'm not using online processing. I have the CC's encrypted and emailed
to me. I don't have any cron jobs, btw. Thanks for the help.