gabriel.cooper at mediapulse.com
Tue Jul 29 15:56:56 EDT 2003
>We have been successfully using authorize.net with IC for quite some time.
>We recently sold a site that used our authorize.net account and are trying
>to convert JUST that account to use the new owners authorize.net account.
>We get the following error when trying to checkout (just on this site, our
>other sites are fine).
>(Payment process): There was an error accepting payment: Real-time charge
>failed. Reason: Authorizenet error: The FDC Merchant ID or Terminal ID is
>incorrect. Call Merchant Service Provider.. Please call in your order or try
I'm currently in the middle of something similar to this on one of my
sites where Authorize.net and the customer's bank aren't in sync. I'm
still not 100% on top of this, since it's the customer that set it up
and yet has no idea what's going on, but basically for you this is an
issue between Authorize.net and the new "financial institution"
authorize.net uses to fulfill your orders. Talk to the bank and
authorize.net (i used their snazzy java-chat support and found it to be
less stressful than phone conversations and much quicker than emails
that are usually useless canned responses). They may (legally) have to
snail-mail you the information.
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