[ic] need help finding lost orders in IC

[Dennis Chen]

> I seem to be having a problem with some orders getting
> lost or dropped in IC.  I was running some reports and
> found 3 orders this month that were pre-auth'd by my
> credit card processing company but I can't find any
> record of the order in the admin or order directory. 
> How can I track down any info at all on these orders
> before resorting to calling the customers and asking
> them what they bought?  Is there somewhere that carts
> are saved that I can find this?  Obviously I don't
> have order numbers on these so I'm not sure what I can
> use to tie it from the merchant account system back to
> any IC info.  I figure I need to somehow tie something
> into a session id, but I'm not sure where to even
> begin looking to find this.  I've also looked at the
> three orders and I don't see anything consistent
> throughout them that could be causing this.  Any help
> would be greatly appreciated.

Might be wrong, but doesn't 

/yourcatalog/orders
/yourcatalog/logs/tracking.asc 

log all the orders from the site?

Dennis