[ic] Totals not correct

[Dan Browning]

At 07:45 PM 3/22/2003 -0800, you wrote:
> > From: Matt Kerner
> >
> > We're having two consistent problems with Interchange and the totals
>of
> > orders.
> >
> > 1. The order total does not include shipping (it is calculated, but
>not
> > added to the subtotal).
> > 2. The order total includes shipping, but only the subtotal gets
>billed
> > at the credit gateway.
> >
> > I've been unable to find anything in the logs that would tell me what
> > is causing this problem.  Does anybody have an idea?  This is very
> > frustrating because it seems to happen on orders with expensive
> > shipping.
> >
> > Thanks,
> > Kerner
>
>Kerner,
>
>Are you using UPS or FedEx online lookup for the shipping?  If you are
>then the problem is with your server contacting UPS or FedEx.  What
>happens is the shipping is calculated every time a subtotal, shipping or
>total tag is in a page.  So the person sees the correct shipping (the
>server was contacted) then when the order is being stored in the
>database or displayed on the receipt or mailed report your server cannot
>reach UPS/FedEx so shipping is set to 0.  The only way I know of to get
>past this, short of making IC use a cache for the shipping value or
>force IC to try multiple times, is to use static tables which reside on
>your server.  We went to that method for one of our clients after UPS
>went down for an entire day.

Or, the way we solved it is to disallow checkout of the shipping is 0, and 
we also cached the return value from UPS.

--
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| Dan Browning, Kavod Technologies,      <dan.browning@kavod.com> |
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