[ic] re: what is help response demonstrates the problem

[Cameron B. Prince]

Um, for those of us just tuning in, what was your question?

Surely you won't say it's in the archives...



> -----Original Message-----
> From: interchange-users-admin@icdevgroup.org
> [mailto:interchange-users-admin@icdevgroup.org]On Behalf Of rick
> kershner
> Sent: Monday, May 19, 2003 11:50 AM
> To: interchange-users@icdevgroup.org
> Subject: [ic] re: what is help response demonstrates the problem
> 
> 
> This is exactly what I was referring to. Bully for you that 
> you find most of your answers in the archives. So effing what?
> 
> I do not give a good g - d  how you feel about "most people", 
> etc. If you feel this way don't answer the questions; why 
> waste everyone else's time.
> 
> If these questions have been answered previously, the proper 
> help thing to do is to give the questioner the URL to the 
> answer as in:
> "The answer can be found here 
> http://www.icdev.org/11111/22222/33333.htm" Nebulously saying 
> "it is in the archives" is helping no-one; hence the 
> repeating of the same question.
> 
> The other help alternative is to go into the archive, cut and 
> paste the answer into a response, and send it - off-list 
> (privately) - to the questioner.  
> 
> If the question is about compiling the perl dist, give them a 
> Perl URL to one of the Perl Help sites, or reread the 
> question to see if it is unique to that 
> version/configuration/etc. (why do you think people send that info?)
> 
> re: ******************************************************************
>  "I spend an inordinate amount of time sorting through the list with
> questions about "How to compile Perl?" or "How do I find the 
> permissions
> of a file?" or "Can I use IC on a host with only ftp access?" to find
> the one answer buried in it.
> 
> I say to them all who do the above, "Go to 'Barnes and Nobles'
> and buy a book on UNIX basics" or the quickest answer RTFM. 
> 
> I personally am tired of the (paraphrase) "I have no clue about
> computers and especially UNIX/LINUX/Perl could you help me?".  "
> **************************************************************
> **********
> 
> I could not have demonstrated what is NOT help better.You 
> have an attitude problem: this is not a "help" attitude. A 
> "help" attitude (customer service attitude, et. al. ) is 
> typified by a basic respect for the customer - this demonstrates none.
> 
> A help attitude is demonstrated by actually providing some 
> help to the customer regardless of how you feel about it; in 
> fact always ask if there is anything else you can do to help. 
> A help attitude does not assume that you know what the 
> customer is thinking or trying to say; you have to 
> give-and-take; communicate to develop that. A help attitude 
> does not assume you know that individuals system and configuration.
> 
> As an example, I said that I had sent a question about 
> authorize nets SIM process and had anyone tried it, etc. and 
> all I got in response was people who had not READ the message 
> and responded about AIM method. This was no help; had no 
> chance to be help, was totally irrelevant and irresponsible. 
> The bottom line was I got several response not one of which 
> responded to my question. This was no lone example.
> 
> I understand you are tired of seeing the "I have no clue..." 
> messages. Frankly, you can either help them have a clue or 
> Grow up, get a clue yourself and shut up. the (OK I'll say 
> it) CHILDISH response "it's in the archives" has no place in 
> a HELP group. If ytou don't actually want to help the person 
> why respond in the first place? Is this an EGO issue?
> 
> The point here is that help questions deserve helpful 
> answers. If you don't want to give a helpful answer why are 
> YOU posting at all? examine YOUR motives in posting. 
> Moderators should moderate out all the childish non-answer 
> answer posts as that will remove the motivation for them.
> 
> Folks; everyone on this planet has some knowledge that other 
> people don't and most have some specialized knowledge that 
> most other people don't. Unix / Linux is not the end all / be 
> all / do all and there should be no reason to act as if it 
> is. My experience with UNIX starts back in 1978; could you 
> use UNIX as it was then? MY IQ is 187; does that mean I know 
> more than you about the UNIX / Linux flavor-of-the-month?
> 
> Respect people asking questions, no one said that having DB 
> Admin / sys admin experience was a requirement for using 
> Interchange. Most people are using Interchange not because of 
> a conscious choice but because their host provides it as it 
> is free (or Agora, or OS Commerce, or....). There is no 
> reason to be abusive, and the non-answer answers are 
> basically abusive. the attitude that other people have no 
> clue is abusive. the attitude that their questions do not 
> belong here are abusive.
> 
> How can I say it Better; Please go away if you are more a 
> nuisance than a help?
> -- 
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