[ic]4.9.8 Help with order.pm / auto-create error

Ed LaFrance edl at newmediaems.com
Thu Nov 6 10:51:42 EST 2003

At 11:06 AM 11/6/2003 -0700, you wrote:
>I am running 4.9.8 and just received a call from a customer who couldn't 
>an order.  They did not create a user name, and said they keep getting a
>message to correct the errors in red, but none are showing.
>The order DOES show up in Interchange, but I am using PGP encryption and
>neither he nor I received a confirmation email.
>I having been using Interchange for over a year, but recently installed 4.9.8
>(did not upgrade) and this is the first client who has NOT created a user 
>in advance.  If a user name is created, everything appears to work fine.
>Below is the error from the log.  Can someone please point me in the right
>Thank you in advance.
>Ray Stanz

Well, there was some problem in the creation of the user account, 
obviously. Have you tried it yourself? A little interactive debugging could 
help. Perhaps grab that chunk of code that creates the user account from 
etc/log_transaction, put it on a test page and supply it with some test 
data and see what happens (that way you don't have to place an order to do 
a run-through).

I be inclined to think that it may have to do with etc/username.counter - 
maybe a permissions or file integrity issue.

- Ed L.

>h00306e2d2398.ne.client2.attbi.com dnKxRME6:attbi.com -
>[06/November/2003:10:26:46 -0700] mjewelry /cgi-bin/mjewelry/process.html
>Safe: Auto-create of user failed. at (tag 'perl') line 1.
> >
> >  die errmsg("Auto-create of user failed.");
> >
>h00306e2d2398.ne.client2.attbi.com dnKxRME6:attbi.com -
>[06/November/2003:10:26:47 -0700] mjewelry /cgi-bin/mjewelry/process.html
>Route log failed.
>h00306e2d2398.ne.client2.attbi.com dnKxRME6:attbi.com -
>[06/November/2003:10:26:47 -0700] mjewelry /cgi-bin/mjewelry/process.html
>ERRORS on ORDER 800034:
> > Error during creation of order routing log:
> > Route log failed. at /usr/local/interchange-4.9.8-
>200309080658/lib/Vend/Order.pm line 1883.
>interchange-users mailing list
>interchange-users at icdevgroup.org

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