[ic] Basket empty on checkout with Netscape 7.1
edl at newmediaems.com
Mon Oct 13 10:19:23 EDT 2003
At 01:38 AM 10/13/2003 -0500, you wrote:
> >> I have had several customers complain that when they click on the
> >> button, they stay in the basket page or if they get to the checkout
> >> page, they are told "no items in cart". I installed Netscape 7.1 and
> >> verified that it happens every time.
> >> After clicking checkout 2 or 3 times, I finally get to the checkout page
> >> with "no items in the cart".
> >> Any suggestions?
> >> Thanks,
> >> Dave
> >Is your secure URL under a different domain from the rest of the store?
> >That setup can be made to work with a few compromises.
>Thanks, No it is the same domain.
>When checkout is clicked, the id changes.
>... the new id is re-displayed in basket.html with the correct items.
>When checkout is clicked again, the user is sent to the checkout page with
>an empty cart.
Sounds like your session ID is being lost when going from the basket page
to the checkout page. Take a look at yourcat/templates/components/cart, and
make sure that the form on that page contains this input:
<input type=hidden name=mv_session_id value="[data session id]">
- Ed L.
New Media E.M.S. Technology Solutions for Business
11630 Fair Oaks Blvd., #250 eCommerce | Consulting | Hosting
Fair Oaks, CA 95628 edl at newmediaems.com
(916) 961-0446 http://www.newmediaems.com
(866) 519-4680 Toll-Free (916) 961-0447 Fax
More information about the interchange-users