[ic] Basket empty on checkout with Netscape 7.1

Mike Heins mike at perusion.com
Mon Oct 13 14:01:02 EDT 2003

Quoting David Etheredge (cpu.dave at att.net):
> >> I have had several customers complain that when they click on the
> Checkout
> >> button, they stay in the basket page or if they get to the checkout
> basket
> >> page, they are told "no items in cart". I installed Netscape 7.1 and
> >> verified that it happens every time.
> >>
> >> After clicking checkout 2 or 3 times, I finally get to the checkout page
> >> with "no items in the cart".
> >>
> >> Any suggestions?
> >>
> >> Thanks,
> >>
> >> Dave
> >
> >Is your secure URL under a different domain from the rest of the store?
> >That setup can be made to work with a few compromises.
> >
> >DB
> >
> Thanks, No it is the same domain.
> Dave
> Additional information:
> When checkout is clicked, the id changes.
> http://paradevices.com/~paradevi/cgi-bin/cart.cgi/ord/basket.html?id=SMPAfvnu&mv_pc=1
> http://paradevices.com/~paradevi/cgi-bin/cart.cgi/ord/basket.html?id=IPaZbVG6&mv_pc=1
> ...  the new id is re-displayed in basket.html with the correct items.
> When checkout is clicked again, the user is sent to the checkout page with
> an empty cart.

Because there are not two periods in the domain, the cookie is probably
not being set properly.

You should never use a domain like http://paradevices.com/ on any site
that expects to set cookies. It doesn't work with all browsers by a long

Also, it looks like this is a catalog using CPANEL, which is likely to
create tons of problems of its own. Note that we specifically DO NOT
support Interchange connected via CPANEL. If you have any further
questions, please contact your ISP.

Mike Heins
Perusion -- Expert Interchange Consulting    http://www.perusion.com/
phone +1.513.523.7621      <mike at perusion.com>

Friends don't let friends use Outlook. -- Bob Blaylock

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