[ic] Can't get to Customer or Admin Interface

[Ed LaFrance (New Media E.M.S.)]

At 07:57 PM 11/19/2004, you wrote:

>I looked at the error log and I didn't find anything in there that I
>could see causing a problem...here is a look at it...
>
>- - - [19/November/2004:20:25:33 -0500] - - Interchange V5.2.0
>- - - [19/November/2004:20:25:33 -0500] - - Config 'foundation' at
>server startup
>- - - [19/November/2004:20:25:35 -0500] - - START server (3824) (UNIX)
>- - - [19/November/2004:20:25:35 -0500] - - START server (3824) (UNIX)
>- - - [19/November/2004:20:45:14 -0500] - - STOP server (3824) on signal
>TERM
>- - - [19/November/2004:20:45:17 -0500] - - Low traffic settings.
>- - - [19/November/2004:20:45:18 -0500] - - ...UI is loaded...
>- - - [19/November/2004:20:45:18 -0500] - - Interchange V5.2.0
>- - - [19/November/2004:20:45:18 -0500] - - Config 'foundation' at
>server startup
>- - - [19/November/2004:20:45:19 -0500] - - START server (4914) (UNIX)
>- - - [19/November/2004:20:45:19 -0500] - - START server (4914) (UNIX)
>- - - [19/November/2004:21:04:07 -0500] - - STOP server (4914) on signal
>TERM
>- - - [19/November/2004:21:04:11 -0500] - - Low traffic settings.
>- - - [19/November/2004:21:04:11 -0500] - - ...UI is loaded...
>- - - [19/November/2004:21:04:11 -0500] - - Interchange V5.2.0
>- - - [19/November/2004:21:04:11 -0500] - - Config 'foundation' at
>server startup
>- - - [19/November/2004:21:04:12 -0500] - - START server (5114) (UNIX)
>- - - [19/November/2004:21:04:12 -0500] - - START server (5114) (UNIX)
>
>
>On Fri, 2004-11-19 at 22:15 -0500, Brian Kaney wrote:
> > On Fri, 2004-11-19 at 21:03, Tito wrote:
> > > Any ideas?  This is the error I get when I hit Customer of
> > > Admin Interface:
> > >
> > > We're sorry, the Interchange server is unavailable...
> > > We are out of service or may be experiencing high system demand. Please
> > > try again soon.
> >
> > Look at error.log (in your catalog).  It will give you a better clue as
> > to what is going wrong.
> >
> > - Brian

A likely cause of this problem is incorrect ownership, permissions or suid 
bits on the cgi link file. Another possible cause would be insufficient 
Interchange socket perms. Check the docs for more info.

- Ed


===============================================================
New Media E.M.S.              Technology Solutions for Business
11630 Fair Oaks Blvd., #250   eCommerce | Consulting | Hosting
Fair Oaks, CA  95628          Ed.LaFrance at newmediaems.com
(916) 961-0446                http://www.newmediaems.com
(866) 519-4680 Toll-Free      (916) 961-0447 Fax
===============================================================