[ic] Random missing order report e-mail

Thomas J.M. Burton tom at globalfocusdm.com
Tue Oct 12 19:23:10 EDT 2004

Thomas J.M. Burton wrote:
>>I'm running a few catalogs through Interchange 5.0 and my clients have 
>>recently been telling me that they are missing order report e-mails from 
>>random orders. The orders are placed fine, the customer gets a receipt 
>>e-mail, the order shows up in the Admin Orders Area, but no report 
>>e-mail gets sent to the ORDERS_TO address.
>>This doesn't happen with every order, but the frequency of incidents has 
>>been increasing. Has anyone else experienced this? Any ideas of where to 
>>look or suggested solutions?

Jon Jensen wrote:
> This sounds like the unfortunately common Perl signals problem. If you're 
> using /usr/sbin/sendmail to send mail, then you're calling a subprocess 
> and can run into the same problems people often see with payment gateways 
> or GnuPG failing. Search the list archives for "Perl signals" for details.
> Jon

That seems to have worked, Jon. Thanks for the tip!

For those with a similar problem who find this in the future, I used the 
advice in this post:

Thanks again,


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