[ic] Customers getting charged... but no order in backend. Please help!

[Greg]

Kip Lawrence wrote:

> Today I've had five transactions that have charged the credit card but 
> there is no sign of the order in the Interchange
> backend. When the next order comes in there are missing order numbers. 
> So to re-word... some orders are coming in just
> fine but others are having this problem.
>
> I've turned on debug and am waiting for the next one to happen.
>
> My specs:
> Interchange 5.2
> Perl v5.8.4
> MySQL Ver 12.22 Distrib 4.0.20, for pc-linux-gnu (i686)
> Authorize.Net
>
> This is what I find in my error log:
>
> ----------
> 24.92.184.198 f7fpSdnb:24.92.184.198 - [22/September/2004:15:14:15 
> -0600] store /cgi-bin/store/process Route log failed.
> 24.92.184.198 f7fpSdnb:24.92.184.198 - [22/September/2004:15:14:15 
> -0600] store /cgi-bin/store/process ERRORS on ORDER 1623:
>
>> Error during creation of order routing log:
>> Route log failed. at /usr/local/interchange/lib/Vend/Order.pm line 1997.
>>
> 24.92.184.198 f7fpSdnb:24.92.184.198 - [22/September/2004:15:15:26 
> -0600] store /cgi-bin/store/process Safe: Real-time charge failed. 
> Reason: Authorizenet error: A duplicate transaction has been 
> submitted.. Please call in your order or try again.
>
>>
>>
>>         die errmsg(
>>                 "Real-time charge failed. Reason: %s\n",
>>                 errmsg($Session->{cybercash_error}),
>>             );
>>     
>
> ----------
>
> Has anyone seen this before? Any suggestions of what to do?
>
> Thanks for any advice!
> Kip
>
> _______________________________________________
> interchange-users mailing list
> interchange-users at icdevgroup.org
> http://www.icdevgroup.org/mailman/listinfo/interchange-users
>
> .
>
Hi Kip,

This problem has been addressed on the list before on this thread:

http://www.icdevgroup.org/pipermail/interchange-users/2003-June/034110.html

If you follow that thread you will find the solution for the problem.  
Long story short, it appears to have something to do with a Perl signal 
problem, and if you 
try "rpc" mode with MaxServers 0, it has solved the problem.

Greg

-- 
Greg Hanson
Perusion
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