[ic] CC Expiry problems due to drop down

Mike Heins mike at perusion.com
Fri Jan 28 12:08:18 EST 2005

Quoting Glenn McCalley (techlist at bnetmd.net):
> > Just wondering if this is happening to anyone else?
> >
> > We encrypt the CC number and process via our own terminal not a payment
> > gateway.
> >
> > It appears to be happening more frequently now (probably as we have more
> > orders) that the CC expiry dates are incorrect.
> >
> > I believe it is because the CC expiry date is a drop down list and users
> > try to move down the page on the checkout with either a wheel mouse or
> > down arrow and don't realize they are changing the date.
> >
> > I am going to change this to a non-drop down field in our sites as it is
> > becoming very un-professional having to call or e-mail people to get the
> > correct date.
> >

> Happens to us all the time with the state and shipping option drop-downs.
> Customers would call on the phone "I specified UPS Ground and your system
> changed it to Next Day Air what are you trying to do?"  We just did the
> online store for the Presidential Inauguration, meaning a -whole- lot of
> people who don't buy a lot of stuff online, and had several dozen complaints

If you put in the zip code database, available several places, you can
check zip against state and catch those.

Mike Heins
Perusion -- Expert Interchange Consulting    http://www.perusion.com/
phone +1.765.647.1295  tollfree 800-949-1889 <mike at perusion.com>

p.s. sorry for lower case, injured hand

How far can you open your mind before your brains fall out?

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