[ic] CC Expiry problems due to drop down
mike at perusion.com
Fri Jan 28 12:08:18 EST 2005
Quoting Glenn McCalley (techlist at bnetmd.net):
> > Just wondering if this is happening to anyone else?
> > We encrypt the CC number and process via our own terminal not a payment
> > gateway.
> > It appears to be happening more frequently now (probably as we have more
> > orders) that the CC expiry dates are incorrect.
> > I believe it is because the CC expiry date is a drop down list and users
> > try to move down the page on the checkout with either a wheel mouse or
> > down arrow and don't realize they are changing the date.
> > I am going to change this to a non-drop down field in our sites as it is
> > becoming very un-professional having to call or e-mail people to get the
> > correct date.
> Happens to us all the time with the state and shipping option drop-downs.
> Customers would call on the phone "I specified UPS Ground and your system
> changed it to Next Day Air what are you trying to do?" We just did the
> online store for the Presidential Inauguration, meaning a -whole- lot of
> people who don't buy a lot of stuff online, and had several dozen complaints
If you put in the zip code database, available several places, you can
check zip against state and catch those.
Perusion -- Expert Interchange Consulting http://www.perusion.com/
phone +1.765.647.1295 tollfree 800-949-1889 <mike at perusion.com>
p.s. sorry for lower case, injured hand
How far can you open your mind before your brains fall out?
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