[ic] Credit Card Processing Times Out

[Jon]

> > Jon wrote:
> > >
> > >>On Tue, Jun 07, 2005 at 09:38:47PM -0400, Mark Weaver wrote:
> > >>
> > >>
> > >>>Any suggestions? Things are going from bad to worse...
> > >>
> > >>Yes.
> > >>
> > >>- Get set up with cybersource, so you can log into their admin interface
> > >>
> > >>- Get ICS.pm from Kevin's interchange site (interchange.rtfm.info or
> > >>something similar).
> > >>
> > >>- Put ICS.pm in your interchange/lib/Vend/Payment directory and set the
> > >>permissions as appropriate
> > >>
> > >>- Open a Cybersource support issue msg and ask them for the "older perl
> > >>CDK version 3.4.12, your existing interface doesn't work as well with
> > >>the new Simple API".  They will send you a link to a tar.gz without any
> > >>question.
> > >>
> > >>- Download and install the aforementioned Cybersource CDK, you should
> > >>end up with a directory like ICS-3.4.12 .  Do all the tests and make
> > >>sure everything is working OK.
> > >>
> > >>- From the Cybersource directory run "./ecert <merchantid>" where
> > >>merchantid is (for me, at least) something like v289371983.  This will
> > >>make a poorly-secured key system in /opt/CyberSource/SDK/keys .  If this
> > >>directory doesn't exist after you complete this step, retry from here,
> > >>because the whole Cybersource API fails rather ungracefully and
> > >>uninformatively if the keys aren't present.
> > >>
> > >>- Make sure the payment module ICS.pm is "required" in your
> > >>interchange.cfg file.
> > >>
> > >>- Add the following line to your catalog.cfg:
> > >>
> > >>Variable        MV_PAYMENT_MODE ICS
> > >>
> > >>- Add the following lines down in your Route section of your catalog.cfg
> > >>(I added it after itransact)
> > >>
> > >>Route   ICS     server_host     ics2.ic3.com
> > >>Route   ICS     server_port     80
> > >>Route   ICS     path            /opt/CyberSource/SDK
> > >>Route   ICS     merchant_id     v38417948
> > >>Route   ICS     apps            ics_auth,ics_auth_reversal,ics_bill,ics_credit
> > >>Route   ICS     timeout         20
> > >
> > >
> > > How is this timeout parameter used in the Payment processing ?
> > > Does anyone know if this is supported in the generic Payment module
> > > or just in specific payment modules (e.g. BoA) ?
> > >
> > > In general is there a time limit the Payment process waits before declaring
> > > a failure and can this be modified via a parameter for any or only specific
> > > payment module ?  I'm most interested in ECHO.
> > >
> > > Thank you,
> > > Jon
> >
> > Jon,
> >
> > If I'm understanding correctly what you want to do you can work this out
> > by changing the traffic settings inside Interchange from Low to rpc in
> > the interchange.cfg file.
> >
>
>     Appreciate the response Mark.  I tried RPC mode and it caused major problems.
> Kind of hard to explain.  It appeared as if the multiple IC processes (daemons) were
>
> exchanging data with each other. For example the dollar amount from one order would
> be
> billed against another customer's credit card. In other words customer 1's order
> would
> complete and then customer 2 would complete their order but the dollar amount
> charged
> would be from customer 1's order. I had no idea where to begin debugging that one.
>
> Jon
>

   The more I think about this and poke around at the code and logs I think
this is just a matter of the CC process taking to long and IC giving up and
declaring it a failure. Looking at log_transaction, and what I see in the log when
the process dies, the code/string that should contain details from the GW about the
reason for rejection it is instead just 0.  When there is a bona fide CC failure
the entire string of information from the CC GW is written to CART/logs/log.
But when it simply times out the the reason string is just '0'   Clearly IC isn't
waiting long enough.  I'm using the high TRAFFIC mode with a PIDCheck 120
if that would make a difference.  Otherwise anyone know if there is a global
or catalog configuration value that would tell IC to wait longer for the CC
server to respond ?  I can debug if necessary but some guidance on where
to begin would be greatly appreciated.

Thank you.

Jon