[ic] one store gone nuts - OMG it works
techlist at bnetmd.net
Sun Sep 9 19:23:57 EDT 2007
----- Original Message -----
From: "Paul Jordan" <jordan at gishnetwork.com>
To: <interchange-users at icdevgroup.org>
Sent: Sunday, September 09, 2007 6:53 PM
Subject: RE: [ic] one store gone nuts - OMG it works
> interchange-users-bounces at icdevgroup.org wrote:
>> ----- Original Message -----
>> From: "Kevin Walsh" <kevin at cursor.biz>
>> To: <interchange-users at icdevgroup.org>
>> Sent: Sunday, September 09, 2007 5:36 PM
>> Subject: Re: [ic] one store gone nuts - Different, anyway.
>>> Kevin Walsh <kevin at cursor.biz> wrote:
>>>> "Glenn McCalley" <techlist at bnetmd.net> wrote:
>>>>> [if type=explicit compare=|
>>>>> [calc]Debug('creating user loc 1');[/calc]
>>>>> password='[value zip]'
>>>>> verify='[value zip]'
>>>> Change that code so that the [calc] block looks like this:
>>>> [calc]Debug('creating user loc 1'); undef;[/calc]
>>>> Seeing the code always helps. :-)
>>> Better still, put the [calc] block outside of the [if] tag's compare
>>> parameter. Perhaps on the line above.
>> Understand, that was the purpose of putting it in there to see if that
>> branch was being taken. ...BUT...
>> I moved it outside and the problem went away...
>> Does this mean - no can't be can it - having that debug statement in
>> there was causing this thing to throw a data exception?
>> And that my problem really went away hours and hours ago, replaced by
>> this? Seems so... arrgg working in IC is sometimes having to work in
>> 2 languages at once seems like. Mind shift problems.
>> I love computers...
>> ...and this group.
>> THANK YOU Kevin!
>> And Peter, Doc, Greg, Ron, Marty, Aaron, Paul, JT and to anyone I
>> forgot sorry.
> Glenn, so what was the problem after all, still unknown?
> The only time I have seen anything like your original problem was when the
> counter file and userdb were not in sync. This can happen several ways.
> way is improper importing of user records. Another is by creating
> similar to UNNNNN (via create new account) that are higher than a auto
> usernames currently being issued by the cart. If the store is not
> those new usernames out (which should be standard), then one could put a
> stop the store very easily. Go to your shop and make an account with the
> username U05000, and wait :-)
> It'd be nice to know what was going on with your shop.
Paul, best I can tell it was a good old-fashioned corrupt file. To
- The original problem was that -every- order for this store (others on same
IC server OK) would throw a 500 Internal Server Error upon clicking the
final "Place Order" button on checkout.
- The CC charge processed fine (had to void a lot of charges as people
clicked back and Place order again and again. No receipts were issued, no
order files created in orders lib.
- Believing it was a Perl problem of some sort I upgraded Perl (5.8.5 to
5.8.8) and re-installed Bundle::InterchangeKitchenSink no help. That turned
out to be more of a task than I'd thought, but should have been up to date
- Got advice from list on how to construct [calc]debug('message');[/calc]
implants for log_transaction and after moving those around and trying orders
determined that things were dying in the user auto-create process.
- Went to export the user file (using the UI) to examine the data and the
export process threw a 500. Ah Ha bad data.
- Decided the userdb.db itself was hosed so deleted it and recreated an
empty database (auto-recreate from userdb.txt with just the column header
record) and reset the user counter to U00000. No damage to client he
doesn't use anything on the back end anyway.
- At this time - here is where I think I screwed up - I put a [calc]debug
statement within the compare part of the "if" statement above and I believe
that -I- thus killed the user create process that a clean userdb.db file
resurrected. So the problem appeared to change.
Moral - change one thing at a time.
On advice from Kevin Walsh I relocated that statement and Bingo changed
The store in question if you are interested is a ticket sales store for wine
festivals, beer festivals, octoberfests and such. www.mooreatix.com Of
course this happened 3 days before a major wine event which -really- earned
us a lot of credibility but we'll deal with that tomorrow.
Thanks for asking,
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