[ic] Intermittent 500 on "Submit Order"

JT Justman jt at signless.com
Wed Sep 26 18:56:30 EDT 2007

Grant wrote:
> I'm seeing intermittent 500 errors when someone clicks the "Submit
> Order" button.  It seems to happen only when submitting an order.  It
> can happen regardless of the payment method, so it isn't a problem
> with GPG.  The backend processes of the order placement always seem to
> go through fine, but the customer is not seeing the order receipt
> page.

How is the e-mail being handled, is it in your receipt page also? Or at
what point in the process? What, if any, mail is received? What mail
method is being used? I used to get some errors when sending too many
mail in the order process, which was improved slightly by using
Net::SMTP, and then cured by using RPC mode.

Try to add some debugging statements, and use what you know to find out
exactly where it fails. There was an excellent thread a couple weeks
ago, 'one store gone nuts' - where debugging was discussed in-depth.

Good luck,


Web:    http://www.signless.com
E-Mail: jt at signless.com
Cell:   (541) 543-4888
Skype:  jt.justman

More information about the interchange-users mailing list