[ic] Customer does not receive e-mail of order (was: Large file uploads failing)
Gert van der Spoel
gert at 3edge.com
Tue Aug 12 19:47:01 UTC 2008
> -----Original Message-----
> From: interchange-users-bounces at icdevgroup.org [mailto:interchange-
> users-bounces at icdevgroup.org] On Behalf Of John Hoy
> Sent: dinsdag 12 augustus 2008 22:31
> To: interchange-users at icdevgroup.org
> Subject: Re: [ic] Large file uploads failing
> Hello Group,
> I have hopefully simple request but cannot find in the docs. Right
> now I have 2 stores up and running. One thing is the customer is not
> receiving an email receipt of the order. It does not matter if they
> are logged in as a user or not. Can somebody please give me a clue
> where to find where to turn this on. We are getting the email as
> admin, but the customers are not getting the emails.
1) Better start a new thread next time with your question, instead of
hi-jacking another thread.
2) Is the problem existing in both stores or only in one of them?
3) Usually the following is in your catalog.cfg:
# Default route is run if no routes set, this should be last Route
Route default master 1
Route default cascade "log main copy_user"
Route default empty 1
Route default supplant 1
Route default write_tables "inventory userdb transactions orderline"
Route default transactions '__TRANSACTION_TABLES__'
Route default email '__ORDERS_TO__'
And somewhere before this is :
## This route copies the user if they requested that. We don't
## care (much) if it fails, so error_ok is set and failure will
## not cause the order to fail
Route copy_user <<EOF
Check if you have this. Check if you have etc/mail_receipt. Check if you can
send out e-mails from your system (perhaps the e-mails are generated and
they are stuck in some queue because of certain mail rules you have on your
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