[ic] Customer Email Failing

Mike Heins mike at perusion.com
Tue Aug 12 20:31:22 UTC 2008

Quoting Richard Templet (richard at endpoint.com):
> John Hoy wrote:
> > Hello Group,
> >
> > I have hopefully simple request but cannot find in the docs.  Right
> > now I have 2 stores up and running.  One thing is the customer is not
> > receiving an email receipt of the order.  It does not matter if they
> > are logged in as a user or not.  Can somebody please give me a clue
> > where to find where to turn this on.  We are getting the email as
> > admin, but the customers are not getting the emails.
> >
> > Thanks,
> >
> > John
> >
> >   
> John,
> To ensure the customer gets their email at checkout time, you need to
> make sure you have a input field on the checkout page called
> email_copy.  I normally set this as a hidden field to ensure the
> receipts get emailed out.  If you look at the etc/mail_receipt file,
> it's normally wrapped in a [if value email_copy] [/if].
> Hope that helps.

You can also do in catalog.cfg:

	ValuesDefault email_copy 1

Mike Heins
Perusion -- Expert Interchange Consulting    http://www.perusion.com/
phone +1.765.647.1295  tollfree 800-949-1889 <mike at perusion.com>

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