[ic] SocketReadTimeout question

[Grant]

> > Does anyone have any more info on why SocketReadTimeout came into
> > being?  Is it designed to solve some broken pipe problems?
> >
> Yes, we noticed that the callback POST request from the banking systems' 3D
> secure authentication pages (credit card Verified by Visa and Mastercard
> Securecode authentication pages), was resulting in an Internal Server Error
> for some users.

Should use of this directive only be necessary if these banking
authentication systems are in place?

- Grant


> After much head scratching a correlation with dial-up users and those behind
> web proxy servers was noted.  This lead to the discovery that 1 second (the
> default timeout) was never sufficient time for some dial-up connections.
> This included dial-up users from the following ISPs (though not exclusively,
> and possibly not all users):  Orange, Wanadoo, Freeserve, NTL dialup, and
> AOL.
>
> The problem was replicated using an Orange dial-up connection, and upping
> the time limit to 5 seconds was found to be sufficient to solve the problem.
>
> The problem appeared to be caused by an apparent time lapse in excess of 4
> seconds between the arrival of the POST request header and the eventual
> arrival of the POST request body.
>
> Apache error log entry:
> [Fri Jan 25 14:15:20 2008] [error] (32)Broken pipe: access to the_page.html
> failed for xxx.xxx.xxx.xxx, reason: error writing client block to
> Interchange
>
> Interchange global error log entry:
> - - - [25/January/2008:14:15:19 +0000] - - Died in server spawn: read:
> closed at /opt/interchange/lib/Vend/Server.pm line 657.
>
> We have decided to run with a SocketReadTimeout of 10 seconds.