mat at bibliopolis.com
Wed Nov 18 18:26:22 UTC 2009
There was a post about this issue back in June:
We had the same thing happen with some of our clients. Seemed to be IE with latest Ask Toolbar.
Ron Phipps wrote:
> Stefan Hornburg (Racke) wrote:
>> Hello, Interchange enthusiasts!
>> Today I got a report about a customer who wasn't able to order in an
>> Interchange store.
>> It turned out that the user had the Ask toolbar installed and the
>> wasn't up-to-date, so the session was dropped.
>> You probably agree with me that preventing orders is really a
>> bad thing.
>> Recognition of robots by examining the UserAgent string is of course
>> prone and false positives are possible.
>> Robots who successfully login to an Interchange store are unlikely to
>> In this case Interchange should loudly scream into the logfiles about
>> and leave an useful error message for the user.
>> Also Kevin Walsh used to manage the default settings in robots.cfg,
>> but he
>> is not available anymore. Anyone else who would manage this task?
> Do you happen to know what browser and version was installed along with
> the Ask toolbar and how the UserAgent came across that caused the
> session to be dropped? We are seeing session dropping periodically and
> this could be the cause.
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