[ic] Problems: long winded explanation, and request for help.

DB DB at M-and-D.com
Wed Dec 1 21:30:14 UTC 2010

>  I keep getting a series of complaints from customers, along three
> lines, that I think are all related.  Unfortunately, I can't seem to
> duplicate any of the three problems for testing purposes, no matter how
> or what I try.  I'm hoping I can put them out here, and someone on this
> list will have some idea/have seen this before/can provide some clue for
> me as to direction to go with this.  I am using Interchange 5.4.x.
> Problem 1 (very common; 3 to 5 separate reports a week):   Internet
> Explorer (all versions), users report that they click "Add to Cart", and
> the browser will sit there forever (or until they close it) trying to
> load the next page.   If I have the user re-set IE to factory defaults
> (or re-install, or better yet: install firefox), they typically report
> that the problem goes away.
> Problem 2: (unheard of until approx 3 months ago, now a 2 or 3 times a
> week complaint):  FireFox (version 3.6.x, possibly older ones too),
> users click "Add to Cart", and it does the same as Internet Explorer,
> EXCEPT, at the end of a very long wait, it gives the "The page is not
> redirecting properly" error. 

This "The page is not redirecting properly" message could indicate a
redirect loop. Are you rewriting URLs?


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