[ic] sudden perl signal 11 (long-lived store)

Glenn McCalley glenn at bnetmd.net
Wed Dec 12 16:18:36 UTC 2012

----- Original Message ----- 
From: "Glenn McCalley" <glenn at bnetmd.net>
To: <interchange-users at icdevgroup.org>
Sent: Wednesday, December 12, 2012 9:38 AM
Subject: [ic] sudden perl signal 11 (long-lived store)

> At approx. 0900 yesterday morning (Dec 11) one of our stores began 
> returning a 500 Server Error in the checkout process.  There is a syslog 
> message that corresponds to the time of the 500 error:
> (perl) uid 1005: exited on signal 11 (core dumped)
> uid 1005 is "interch"
> It seems to be at the point after payment processing (the credit card is 
> in fact charged) but before the customer and store manager emails are sent 
> and the order copy placed in the "orders" directory.  The icdebug.log 
> shows the payment and no error messages are appearing there.  Same with 
> the other system and catalog log files - no errors logged.
> What has us really going is it is only happening in one store -- there are 
> 4 stores in production and a couple test ones configured that do not get 
> the error.  That would indicate to me it is not memory or hardware or the 
> error would be global?  There were minor cosmetic changes made on Dec 10, 
> however several orders in the goofy store processed successfully between 
> the application of those changes and the start of the errors.
> This system has been running fine for a long time and no other errors are 
> apparent.  Disk checks are OK, nothing useful in the system messages log. 
> The software is FreeBSD, IC V5.2.0 installed in the summer of 2004 and 
> rock solid ever since.  Perl v5.8.8 last upgrade forever ago.
> ANY thoughts appreciated.
> Thank you!
> Glenn.

More info:
In the UI, going to the "orders" area throws a "500".
Wondering if it is a data corruption problem in one of the databases
(default dbm files) if so which and would an export/import fix it?


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