[ic] Random errors

[Stefan Hornburg (Racke)]

On 06/30/2012 07:52 PM, Bob Puff at NLE wrote:
> Hello,
>
> I've started getting complaints on one of my IC carts that users are saying they cannot add their item to the cart - they get a blank page when doing so. In looking through the logs, I see no errors in apache, but I do see a hint of something in the error.log from IC:
>
> 70.100.131.177 nsession:70.100.131.177 - [26/June/2012:13:10:14 -0400] deli /cgi-bin/deli/ord/next_step.html Order profile Check_shipping not found
> 70.100.131.177 nsession:70.100.131.177 - [26/June/2012:13:10:42 -0400] deli /cgi-bin/deli/ord/shipmode.html Order profile Check_billing not found
>
> The odd thing is that I cannot seem to be able to replicate this. It does happen perhaps an average of once per day.
>
> Another thing that is odd is that next_step.html is -not- a file inside pages/ord. It *might* be happening when going from non-secure to secure, but I've tested that with all sorts of browsers, and it always works for me.
>
> Anyone have suggestions on what to look at or do?

nsession = Interchange thinks that the user is a robot.

My suggestion is to check whether your robots definition is up-to-date, especially NotRobotUA should contain
MSIE and Gecko.

Regards
	Racke


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