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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>> </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hello,<br>
<font color=navy><span style='color:navy'>> </span></font>Can anyone tell me
if you recognize this error and is there a common solution. Please refer
to the attached screen shot. <br>
<font color=navy><span style='color:navy'>> </span></font>-Thank You, Steve
R.<br>
<font color=navy><span style='color:navy'>></span></font><br>
<font color=navy><span style='color:navy'>> </span></font>(From one of our
CSR's)<br>
<font color=navy><span style='color:navy'>> </span></font>It appears that we
cannot enter orders for new customers or receive any orders online. The
attached image is a screen shot of the error. It seems to be working with
repeat customers, but only if the order is <font color=navy><span
style='color:navy'><o:p></o:p></span></font></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>> </span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>placed <font
color=navy><span style='color:navy'>> </span></font>with customer service
reps. Is there anything you may be able to do to help us?<br>
<font color=navy><span style='color:navy'>></span></font><br>
<font color=navy><span style='color:navy'>></span></font><br>
<font color=navy><!--WM_COMPOSE_SIGNATURE_START--><span style='color:navy'>>
</span></font>Steve Rullman <br>
<font color=navy><span style='color:navy'>> </span></font>CSR/Sales Manager<br>
<font color=navy><span style='color:navy'>> </span></font>Air Delights, Inc.<br>
<font color=navy><span style='color:navy'>> </span></font>Email:
SteveR@AirDelights.com<br>
<font color=navy><span style='color:navy'>> </span></font>Phone:
1-800-440-5556<br>
<font color=navy><span style='color:navy'>> </span></font>Fax:
1-503-643-8224<br>
<br>
<br>
<font color=navy><span style='color:navy'><o:p></o:p></span></font></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello Steve,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>You are probably getting this error due to
a bad sync between your local files and your database. Did you move your site <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>to another server without perfect sync or
possibly restore some files from backups, causing files to be older than the
database?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Most likely that your
<catalog>/etc/username.counter file has a value that is less than your
current unique username, thus causing <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>IC to try to enter a user that would have
a name that already exists in the database when entering an order for a
non-existing customer.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When repeat customers place orders under
their profiles, or orders are entered for a customer throught the admin UI, this
doesn’t happen, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>which would explain the CSR’s
problem description.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cheers!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Martin Houle<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>President / Senior Systems Administrator<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>N.E.S.T. Solutions<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><a href="mailto:martin@nest-solutions.com">martin@nest-solutions.com</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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