[ic] Failed Payment Processing

Jon prtyof5 at attglobal.net
Thu Feb 10 00:53:21 EST 2005

This has happened a few times now and would like to figure out why.
At this point I'm not sure which direction to begin looking.

I see a double/duplicate charge for an order at the payment gateway
so I know the CC processing completes. And probably a resubmit by the
customer to finally get the order through.  However, in the cart's
I see  'Safe: Real-time charge failed.'  and  'Error during creation of
order routing log'
In the routing log file I see
'There was an error accepting payment: Real-time charge failed. Reason:'

but no reason information provided.
To me this seems like a disconnect between the payment gateway
and IC waiting for a response such as a time out.  Are there some time
values I should look at ?  I do use MySQL if that makes a difference.
Could this just be a server load issue ?


More information about the interchange-users mailing list