[ic] Failed Payment Processing
prtyof5 at attglobal.net
Thu Feb 10 00:53:21 EST 2005
This has happened a few times now and would like to figure out why.
At this point I'm not sure which direction to begin looking.
I see a double/duplicate charge for an order at the payment gateway
so I know the CC processing completes. And probably a resubmit by the
customer to finally get the order through. However, in the cart's
I see 'Safe: Real-time charge failed.' and 'Error during creation of
order routing log'
In the routing log file I see
'There was an error accepting payment: Real-time charge failed. Reason:'
but no reason information provided.
To me this seems like a disconnect between the payment gateway
and IC waiting for a response such as a time out. Are there some time
values I should look at ? I do use MySQL if that makes a difference.
Could this just be a server load issue ?
More information about the interchange-users