[ic] Re: hello

support at copernicusllc.com support at copernicusllc.com
Tue May 3 04:47:29 EDT 2005

Dear Copernicus Customers,

COPERNICUS UPDATE: As of 4/5/2005, all Copernicus products for Miva Merchant are now sold and supported by Miva Corporation.

Get help with your Miva Merchant online store and any installed Copernicus modules, both at the same time. Starting 4/5/2005, the same experienced support team that knows your online store software inside and out is now available for technical support on all Copernicus Miva Merchant Modules and OpenXB.

As a Miva Service Club member, phone and email support for Copernicus Miva Merchant Modules and OpenXB will now be available as part of your plan, at no additional charge. Not only will you get the world-class support offered for Miva Merchant, you will now be able to get expert assistance for any Copernicus modules installed in your store and help with OpenXB configurations. Miva Service Club will also provide installation assistance for any new Copernicus modules purchased.

Our online documentation, FAQ's and online archive of the email-based support groups will still be available to all Copernicus customers for free. However, effectively immediately, the "STARS for Miva Merchant Modules" list will be disabled and all customers are encouraged to transition to the "Miva Merchant Users" user group, hosted and monitored by Miva Corporation. Please visit http://www.miva.com/support/usr_grps/ for subscription information.

In the coming weeks, all documentation, FAQ's, user guides, and the "STARS for OpenXB" list will transition over to the Miva Corporation website.

All On-Demand Support requests will now be handled directly through Miva Service Club. Existing Miva Service Club members will get this service free of charge. Non Miva Service Club Members will still have the option of a pay-per-incident support request, or to register with Miva Service Club for a full year of phone and email support.

For all technical support inquiries regarding Copernicus Miva Merchant Modules or OpenXB, please contact Miva Service Club directly at 858-490-2570 or email at support at miva.com. If sending an email, please reference "Copernicus" in the subject line.

Please visit MivaCentral.com to browse and purchase any Copernicus Miva Merchant Modules and OpenXB, along with other third party products.

We are very excited to expand our support services to all Copernicus customers.

Thank you.
The Copernicus Team

NOTE: The Copernicus sales and support email addresses are no longer monitored by Copernicus staff. You will not receive replies when emailing support at copernicusllc.com or sales at copernicusllc.com. Please contact Miva Corporation for further assistance. We appreciate your patience during this transition.

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