[ic] Customers getting charged... but no order in backend. Please help!

Kip Lawrence kip at jkcrafts.com
Wed Sep 22 17:55:27 EDT 2004

Today I've had five transactions that have charged the credit card but there is no sign of the order in the Interchange
backend. When the next order comes in there are missing order numbers. So to re-word... some orders are coming in just
fine but others are having this problem.

I've turned on debug and am waiting for the next one to happen.

My specs:
Interchange 5.2
Perl v5.8.4
MySQL Ver 12.22 Distrib 4.0.20, for pc-linux-gnu (i686)

This is what I find in my error log:

---------- f7fpSdnb: - [22/September/2004:15:14:15 -0600] store /cgi-bin/store/process Route log failed. f7fpSdnb: - [22/September/2004:15:14:15 -0600] store /cgi-bin/store/process ERRORS on ORDER 1623:
> Error during creation of order routing log:
> Route log failed. at /usr/local/interchange/lib/Vend/Order.pm line 1997.
> f7fpSdnb: - [22/September/2004:15:15:26 -0600] store /cgi-bin/store/process Safe: Real-time charge failed. Reason: Authorizenet error: A duplicate transaction has been submitted.. Please call in your order or try again.
> 		die errmsg(
> 				"Real-time charge failed. Reason: %s\n",
> 				errmsg($Session->{cybercash_error}),
> 			);

Has anyone seen this before? Any suggestions of what to do?

Thanks for any advice!

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