[ic] Basket empty on checkout with Netscape 7.1
DB at M-and-D.com
Mon Oct 13 10:04:30 EDT 2003
>>> I have had several customers complain that when they click on the
>>> button, they stay in the basket page or if they get to the checkout
>>> page, they are told "no items in cart". I installed Netscape 7.1 and
>>> verified that it happens every time.
>>> After clicking checkout 2 or 3 times, I finally get to the checkout page
>>> with "no items in the cart".
>>> Any suggestions?
>>Is your secure URL under a different domain from the rest of the store?
>>That setup can be made to work with a few compromises.
> Thanks, No it is the same domain.
> Additional information:
> When checkout is clicked, the id changes.
> ... the new id is re-displayed in basket.html with the correct items.
> When checkout is clicked again, the user is sent to the checkout page with
> an empty cart.
I'd need more details to really help, but I'd guess there's a problem
with the catalog's configuration. Have you seen the FAQ in this topic in
the docs? Are the secure pages coming from the same base directory as
the other pages?
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