[ic] Users complaining about errors

Grant emailgrant at gmail.com
Mon Sep 10 15:08:09 EDT 2007

> >>> I've been contacted at least 3 times in the 1-2 weeks by customers who
> >>> got a "blank page" or a "broken link" when submitting a form.  I
> >>> haven't gotten an email like that before so I'm thinking I've got an
> >>> issue here.
> >>>
> >>> There is nothing in error.log, error_log, or ssl_error_log.  The only
> >>> thing I can think of would be a timeout due to a locked table since
> >>> I'm logging all traffic via mysql, which I've been warned about.  I
> >>> haven't seen a timeout or significant response delay myself though.
> >>> How would you track this down?
> >> Is it possible that the session just had expired ?
> >
> > I would be very surprised.  I've been using 'SessionExpire 2 days' for
> > a long time and these complaints just started.
> >
> Grant,
>     Have you looked in your Apache logs?  Are you able to trace a given
> request through Apache (access_log) into Interchange (debug.log or
> error.log or something)?  Doing so may reveal where things are breaking.
>   Are these requests all coming from the same page?  Or doing the same
> action (like uploading a file)?

There is nothing in my IC or apache2 error logs.  It's definitely an
intermittent thing.  I've gotten one complaint of a "broken link" when
adding an item to the cart and one complaint of a "blank page" when
pressing the "Submit Order" button.

- Grant

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